Before buying
Use the finder. If the result is caution or consult-first, send us your result and any recent hearing test before choosing a product.
Support
Help before choosing a device.
If your finder result says caution or consult first, contact PAMUINI support before buying. We can review your answers and help you decide whether online OTC purchase is a reasonable next step.
Sound feels sharp
Reduce volume, check ear tip fit, start in a quiet room, and avoid noisy restaurants in the first adaptation period. If sharpness remains strong, stop direct sale and recommend support review.
Whistling or feedback
Check insertion depth, ear tip size, wax blockage, hand placement near the microphone, and whether the device is seated securely.
Cannot hear speech clearly
Confirm realistic expectations, wearing side, environment, volume, ear tip seal, and whether the user's answers suggest a more complex hearing profile.